I cannot express enough my praise and appreciation for the great job You Crate did for me! I found you on the internet, and am so grateful for the help in moving my 80-yr-old mother from Kansas to San Diego.
Bobbie did a super job of customer service. She provided me with suggestions that allowed for flexibility, which I really needed. We finished packing on a Friday when pickup was no longer available, but nevertheless the containers were perfect for our purposes.
Delivery was scheduled for Friday afternoon, and of course, in desert San Diego, it rained. A three day-weekend prevented my mother from receiving her things on Monday, so Bobbie made arrangements for me to go to the San Diego terminal Friday night and pick up a few things (her favorite chair and a few boxes that were most special). R+L helped me get into the crates (cutting the bands and reinstalling them after I was through) and helped me put the things in my car. My mother was SO HAPPY to get her things, and the evening terminal manager was very helpful.
There was a little bit of miscommunication upon delivery in San Diego, but the driver more than made up for it by assisting me in emptying the crates. It took me very little time to complete the task.
You Crate is just what I needed: an economical way to get things moved, with the best customer service for those of us with problems! Bobbie and the crew exemplify: "Don't find fault, find remedies". I am so grateful for the service you provide.
Please express my appreciation to all those involved in my mother's move, and commend them for a job well done!