Frequently Asked Questions
How far in advance should I order my container?
24-72 hour notice is required on bookings for Direct points and additional days are required for non-Direct points.
How do I track my shipment?
You can track your order at www.rlcarriers.com
. Click on Shipment Tracing and enter your tracking number.
How do I assemble my crate?
Assembling a crate, easy, fast and simple a flathead screwdriver used as a pry bar is required to remove clamps, no screws needed. Download instructions
on crate assembly.
Does You Crate ® offer liability coverage?
Does You Crate offer storage and what are the charges?
Storage charges are as follows:
- $80.00 per month on the Cube
- $100.00 per month on the Tower
- $120.00 per month on the Suite
If customer is in need of storage, shipment and storage fee must be paid in full before
What payment options are offered?
- Certified Check
- Money Order
- Credit Card (Visa, MasterCard, and American Express. We do not take Discover.)
- Invoice commercial accounts only with credit approval.
If an R&L Carriers chargeable account is in place we can charge that company account, however your R&L discount will not apply on You Crate moves.
How many days do we have to pack and unpack the container?
You Crate does allow 2-3 days for packing and unpacking of the containers.
Does You Crate offer a driver wait program?
You Crate does offer a driver wait program on single shipment items (at the discretion of Driver/Dispatcher). Our drivers are in no way permitted to pack the containers or crates. You Crate is a self packaging and crating company and the actual packing is the responsibility of the shipper. The driver will WAIT if the product is available to pack immediately when he arrives. No longer than 15 minutes.
What is You Crate's cancellation policy?
If your order is cancelled within 48 hours of the empty crate delivery, you will be charged a $100 fee.
Do you provide White Glove service?
Yes. Commercial accounts only. Please contact our You Crate for more details.
How do I get a Bill of Lading?
to download a Bill of Lading, or click on Bill of Lading in the menu.