72 hour notice is required on bookings.

You can track your order at www.gorlc.com. Click on tracing and enter your tracking number.

Packaging supplies can be viewed online as full kits here. Let your customer service representative know which kit you want when booking the order.

You Crate does offer additional insurance as follows:

• Up to $2500.00 – additional $75.00
• $2501.00 - $5000.00 – additional $125.00
• $5001.00 - $7500.00 (max) – additional $175.00

If you choose not to purchase the additional insurance the freight will be covered at the standard .10 cents per pound.

Storage charges are as follows:

• $40.00 per month on the Cube
• $60.00 per month on the Tower
• $80.00 per month on the Suite

The containers are stored in a non-traffic area at the terminal of destination.

You Crate does not require a deposit. Full payment is collected upon pick up of the full container or upon delivery of the full container.

• Certified Check
• Money Order
• Credit Card (Visa, MasterCard, and American Express. We do not take Discover.)

If an R&L Carriers chargeable account is in place we can charge that company account, however your R&L discount will not apply on You Crate moves.

Cancellations Fees are as follows (per container):

• $50.00 – Cube
• $75.00 – Tower
• $100.00 – Suite

These fees apply if the order is cancelled within 48 hours of the booking and no attempt to deliver the containers to the origin is made. If R&L Carriers attempts delivery and then the order is cancelled the fees are as follows (per container):

• $75.00 – Cube
• $100.00 – Tower
• $125.00 – Suite

The only time your price would change is if you added or removed containers from your order, or if You Crate had to re-consign (deliver to new destination or origin) the order.

You Crate does allow 2-3 days for packing and unpacking of the containers.

Inside the containers you are unable to ship poisonous, flammable, corrosive or perishable items. Please refer to the full list of of these items.

The containers do not have locks on them. However, the customers are free to supply their own locks— cable locks will fit through the top slots.

You Crate does offer a driver assist program on single shipment items that will take less than 30 minutes to pack, are readily accessible, and someone is available to assist. The drivers are in no way permitted to pack the containers alone. You Crate is a self-packaging and crating company but will assist on small items. Our drivers will not be held responsible for damages in anyway on a driver assist. Driver assist is a free of charge program designed to ASSIST the customers with small, single item orders. The driver assist program only applies on the cube container orders.